Returns on clear terms

30-Day Returns*

We're incredibly confident that you'll love your new furniture; however, if for any reason you don't, we've got you covered.

We offer a full product refund, and if we shipped it directly to you we will even pick it up from your doorstep! For orders that were collected from one of our Store Pickup Locations, we just need you to return it back to that same location.

All we ask is that you keep the original box and packaging, and make sure you follow our simple steps below...

The return is only applicable to furniture purchased from Online Hospitality Furniture and begins from the date of delivery. Just let us know within 30 calendar days from delivery if you’d like to return your furniture.

Feel free to unpack the furniture; however, we kindly request that you not to assemble the furniture to avoid any wear and tear or damage. Failure to comply with these terms or returning the furniture in anything less than as new condition may result in voiding the right to a refund.

If your furniture arrived damaged, please report it as soon as possible within 3 days of delivery and before making the return. Snap some photos of the damage and email them to sales@onlinehospitalityfurniture.com.au.

Make sure to securely pack the furniture in its original packaging when returning it. Hang on to the packaging just in case.

You’ll need to be present on the scheduled pickup day between 9:00am and 5:00pm to hand the furniture back to the courier.

If we attempt a pickup and it’s unsuccessful due to the item not being ready, or you were not available to hand the furniture back, we will incur a re-booking fee of $150. We can arrange another pickup on your behalf, but the additional fee of $150 will need to be passed on to you, which may be deducted from your total refund.

Damage resulting in improper use, policy abuse, or assembly, such as damaged threads, screw holes, glue, or any other damages, may result in voiding the right to a refund.

If the furniture sustains damage during the return transit due to inadequate packaging by the customer, we reserve the right to deduct the full retail value of the item from the refund.

Refunds will be processed after one of our staff members thoroughly inspects the furniture returned. In the rare case of an issue during inspection, we'll contact you regarding policy violations and fees. Please understand that this process may take up to 7 days after the furniture is received.

Refunds will be issued promptly once the furniture receives refund approval from our staff member. Please note that some banks may take up to 10 business days to finalize the transaction after we issue the refund. The refund will only be issued via the original payment method made.

The refund for the furniture does not include and shipping costs associated with your original transaction. However, the return shipping within our 30-day policy is on the house.

Our full Terms of Trade can be downloaded here. refer to clause 11. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

*Failure to follow our simple steps above and/ or provide our staff enough support and assistance during returning the products will result in the Return being rejected by Online Hospitality Furniture and Our full Terms of Trade being enforced.