Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The warranty period is listed in the product details. If there is no warranty listed the warranty period will be 12 months.

Our full Terms of Trade can be downloaded here. Refer to clause 11. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

If your product is faulty and you wish to make a claim please follow our simple steps below...

1. Report it as soon as possible. If there is a major problem such as structural failure you must immediately isolate it so it cannot be used.

2. Take high resolution photos of the fault/defect in its natural form. Refrain from manipulating the image by manually adjusting your camera settings. This can over exaggerate the fault/defect and slow the claim process down.

3. Email the photos to sales@onlinehospitalityfurniture.com.au including your order number and the quantities of products faulty/defected.

4. Damage resulting in improper use, normal wear and tear, or assembly, such as damaged threads, screw holes may result in voiding the right to a replacement, refund or compensation.

5. Warranty claims will be processed after one of our staff members thoroughly inspects the photos attached to the claim. In the rare case of an issue during inspection, we'll contact you regarding policy violations and fees. Please understand that this process may take up to 7 days after the claim is received.